Hyppolite T.

Bilingual Technical Support (FR/EN) | WordPress, DNS, Email, SEO & AIO

👋 Bonjour! I’m a bilingual (FR/EN) Technical & Customer Support Specialist with over 7 years of experience helping businesses and WordPress users build, maintain, and optimize their online presence. I specialize in WordPress management, SEO improvements, AI, AIO, tech support and customer service, offering a mix of technical know-how and human-centered communication. Certifications & Education 🎓 Bachelor of Technology in Software Engineering 🎓 Responsive Web Design Certified – freeCodeCamp 🎓 SEO Certified – SEMrush Academy 🎓 cPanel CPP Certified – cPanel University 🎓 Zendesk Customer Service Professional Certified – Zendesk 🌐 Languages – Native French, Fluent English ✅ What I can help you with: - WordPress setup, updates, design and development, troubleshooting (core, plugins, themes, page builders such as Elementor) - SEO optimization (technical SEO, Rank Math, Yoast SEO, Search Console setup, performance tuning, on-page SEO, keyword research, content optimization, off-page SEO, competitor analysis, backlinks campaigns) - Basic hosting support (cPanel, Cloudflare, SSL, domain & DNS configuration, site migration) - WooCommerce management (store setup, product updates, checkout fixes) - Customer support via phone/chat/email (Zendesk, Salesforce, Ameyo, Avaya, Live Chat) I currently work on an eCommerce solution project for Precome Engineering, a local computer store. Besides that, I have some Upwork contracts in progress but on hold, mainly for Reetch, where I managed the SEO team, developed SEO and AIO strategies to implement, and collaborated with the Ads/PPC team. I’ve also supported hundreds of customers while working for companies such as Telus Digital Philippines, Strikingly Inc., Automattic Inc. (WordPress Dot Com), and SunKing Cameroon. Moreover, I worked as a Webmaster / Web Developer for DOHTECH Solutions, NuBet, and CodeAutCam. I combine solid experience in WordPress and WooCommerce management, eCommerce solutions, SEO, AIO, security and maintenance, and customer support to deliver fast, reliable, and multilingual services. Let’s discuss how I can help with your WordPress, WooCommerce, Domain/DNS/Email, cPanel/WHM, SEO, AIO or Support needs. 🚀