Christopher Lloyd R.

Customer Support & E-commerce Specialist, CX, Operations & VA

I’m a Top Rated Plus Customer Support Specialist with 12 years of experience in customer service, including 4 years in the BPO industry and 8+ years of hands on e-commerce customer support experience, including virtual assistance and administrative tasks. Throughout my career, I’ve handled high volume customer interactions through phone, email, and live chat. My experience includes e-commerce customer service, order management, billing, retention, technical support, customer complaint resolution, virtual assistance, and day to day administrative tasks. I specialize in resolving customer concerns efficiently while maintaining a professional, empathetic, and positive experience. Whether it’s handling a difficult customer, resolving a billing or order issue, troubleshooting a technical problem, managing administrative tasks, or making sure a customer gets the right answer, I focus on finding practical solutions and delivering a great customer experience. What I Can Help With: • Customer Support - Phone, Email & Live Chat • E-commerce Customer Service • Virtual Assistance & Administrative Support • Order & Billing Support • Technical Support & Troubleshooting • Customer Retention & Complaint Resolution • Data Entry & Inbox Management • Order Processing & Management Tools & Platforms: • Customer Support: Freshdesk, Freshcaller, Tawk.to, Tidio, Avaya, Fonality, Outlook • E-commerce & Payments: Shopify, Amazon, TikTok Shop, Walmart Seller Center, Recharge, Stripe, Shopping Cart Elite • Logistics: ShipStation • Productivity: Google Docs, Google Sheets, Google Drive • Social Media: Facebook, Instagram, Tiktok • Cable & ISP: ACSR, Vision, Einstein Experience You Can Verify: My Upwork portfolio includes actual customer reviews and feedback from businesses I’ve supported, along with certificates from my BPO experience. These provide a look at the quality of my work, professionalism, and the experience I provide to customers. I’m comfortable working in fast paced environments, learning new systems quickly, and handling multiple priorities without losing attention to detail. I’m reliable, adaptable, and take ownership of my work from the first interaction through completion. If you’re looking for a dependable customer support and e-commerce professional who can handle both customer-facing and administrative tasks, communicate clearly, solve problems independently, and adapt quickly to your business and tools, I’d be happy to help!