Herve S.

Virtual Assistant | Customer Support Specialist | Video Editing Expert

🇫🇷 French Native | Fluent in English ⭐⭐⭐⭐⭐ Top 3% on Upwork. 7+ Years of Excellence. Zero Compromises. If you're looking for a freelancer who doesn't just do the job but owns the outcome — you've found him. My name is Herve, a French native and fluent English speaker, giving me a rare bilingual edge that consistently delivers value to clients across Europe, the US, and beyond. With over 5 years of hands-on professional experience and a degree in Business, Leadership & Marketing from the Van Duyse Entrepreneurial Leadership Institute, I combine strategic thinking with flawless execution — every single time. 💼 What I Bring to Your Business 🎯 Virtual Assistance & Customer Support (My Core Strength) This is where I excel and where your business will feel the difference immediately. I don't just answer tickets — I build trust between your brand and your customers. Expert command of Zendesk, Freshdesk, Live Chat & Gmail customer service ecosystems Airtight email management, inbox organization & scheduling that keeps your operations running smoothly Calm, professional, and solution-driven — even under high-volume pressure Bilingual support (French & English) — a powerful asset if you serve francophone markets 🌍 Language Services Premium French ↔ English translation with native-level fluency and cultural nuance — not just words, but meaning 🎥 Video Editing & Creative Design Adobe Photoshop & Premiere Pro — crafting visuals that stop the scroll and elevate your brand identity 📈 Digital Marketing & E-commerce Shopify store development and conversion optimization High-ROI ad campaigns across Facebook, Google & Snapchat 🏆 Why Clients Choose Me — And Keep Coming Back "I don't just complete tasks. I protect your brand, anticipate your needs, and deliver results that move the needle." ✅ Verified top 3% performer on Upwork ✅ Bilingual Advantage — Native French + fluent English, ready to serve dual markets ✅ Proven Results — Dozens of 5-star reviews from satisfied clients across industries ✅ Rock-Solid Confidentiality — Your data, your projects, handled with absolute discretion ✅ Fast, Reliable Delivery — Deadlines are not suggestions. I meet them, every time ✅ Proactive Communication — You'll never have to chase me for updates ✅ Excellence as a Standard — Good enough is never good enough for me 🚀 Ready to Elevate Your Business? Whether you need a reliable virtual assistant, a sharp customer support specialist, or a bilingual professional who can seamlessly bridge your French and English-speaking markets I'm ready to become your most valuable hire. Let's talk. Your next level starts here. 📩 Send me a message and let's build something great together. Herve