Alma J.

Customer Service Representative for E-commerce Business | Operations

Hello there! My name is Alma Jimenez, and I'm a 26-year-old professional hailing from the beautiful Philippines. With over four years of experience as a Virtual Assistant specializing in Customer Service for Amazon accounts, I am excited to bring my expertise. I am known for being a responsible, dedicated, reliable, and hard-working individual in my job. Here's a glimpse of my extensive skill set: 🔸 Proficient in managing and running Amazon Seller Central Accounts and eBay stores. 🔸 Well-versed in Amazon FBA (Fulfillment by Amazon) operations. 🔸 Skilled in Amazon product sourcing, using criteria such as 30k BSR (Best Sellers Rank) and 25% Profit ROI (Return on Investment). 🔸 Adept at data entry and an Excel expert. 🔸 Experienced in providing exceptional email support. 🔸 Capable of efficiently managing invoices and handling ticket responses. 🔸 Skilled in overseeing FBA inbound shipments and inventory management. 🔸 Knowledgeable in setting up repricing strategies for e-commerce businesses. 🔸 Proficient in managing purchase orders and placing orders with suppliers. 🔸 Experienced in ordering products directly from manufacturers. 🔸 Skilled in order processing, repricing, and order fulfillment. 🔸 Competent in confirming shipments and tracking orders. 🔸 Proficient in opening and managing seller support tickets. 🔸 Experienced in authorizing returns and processing refunds. 🔸 Capable of managing daily sales order reports. 🔸 Skilled in providing optimized feedback services and acting as a feedback manager. 🔸 Proficient in utilizing Tactical Arbitrage for sourcing dropshipping opportunities from stores like Walmart, Bed Bath & Beyond, and Home Depot for Amazon stores. 🔸 Knowledgeable in conducting product research for opening wholesale accounts. 🔸 Experienced in onboarding and contacting vendors and distributors. 🔸 Skilled in manual brand searching on Amazon. 🔸 Proficient in eBay listing management. Furthermore, I am well-versed in utilizing the following tools to enhance my productivity and efficiency: 🔹 Jungle Scout 🔹 CamelCamel 🔹 Keepa 🔹 RevSeller 🔹 Tactical Arbitrage 🔹 Asana 🔹 Teamwork 🔹 Sprout 🔹 Hootsuite 🔹 Canva 🔹 Later 🔹 Medium 🔹 Figma As a self-motivated professional, I am accustomed to working with minimal or no supervision. I am seeking a long-term position that will allow me to develop my skills further while open to continuous learning and training opportunities. Thank you for considering my application, and I look forward to discussing how I can contribute to your team!