Ma Erica C.

Executive Assistant | Operations & Customer Support

I help busy business owners and teams stay organized, keep operations moving, and take care of their customers. With 10+ years of experience in customer service, executive assistance, and business operations, I’ve supported remote teams with administrative work, CRM management, reporting, billing, customer support, recruitment, and day-to-day operations. Here’s what I can help with: • Executive & Administrative Support • Calendar & Email Management • Operations & Project Coordination • Customer Support & Follow-ups • CRM & Data Management • Billing, Payments & Subscriptions • Reporting & Documentation • Recruitment & Interview Coordination • SOPs & Process Improvement I’m comfortable working with Google Workspace, Microsoft Office, Slack, Teams, Salesforce, HubSpot, GoHighLevel, Keap, Trello, Asana, ClickUp, Shopify, and other business platforms. I’m organized, easy to work with, quick to learn new systems, and comfortable working independently. I don’t just wait for instructions; I pay attention to what needs to be done and follow through. If you need someone reliable who can take ownership and make your day-to-day work easier, I’d be happy to help.