Avigail S.

General Manager, customer service and Shopify Specialist

# I'm Avigail 👋 I am an Operations Manager, Customer Success Leader, Recruiter, Shopify E-commerce Specialist, and AI-powered Operations Professional with 7+ years of experience helping businesses improve operations, build high-performing teams, enhance customer experiences, and drive sustainable growth. Throughout my career, I have successfully managed customer support and sales teams, optimized workflows, resolved complex operational challenges, recruited top talent, and implemented systems that improve efficiency, customer retention, and overall business performance. I also leverage AI tools to streamline workflows, automate repetitive tasks, improve documentation, and enhance team productivity. ## Operations, Leadership & Recruiting I have extensive experience leading teams and managing day-to-day operations, including: * Team leadership, coaching, and performance management * Recruitment, interviewing, candidate evaluation, and onboarding * Customer support and sales operations * Process development and workflow optimization * Escalation handling and customer issue resolution * Cross-functional collaboration and project coordination * Fraud investigations and account reviews * KPI monitoring and operational reporting * Customer retention and service quality improvement * AI-assisted workflow automation and documentation My leadership approach is built on accountability, clear communication, problem-solving, and continuous improvement. I am passionate about identifying top talent, building strong teams, and creating environments where employees can succeed and grow. ## Shopify & E-commerce Expertise I specialize in Shopify store management and optimization, helping businesses create efficient, scalable operations while improving customer experience and conversions. Services include: ✅ Shopify store setup and optimization ✅ Theme customization and branding ✅ Product uploads and catalog management ✅ Variant organization and inventory management ✅ App integrations (payments, shipping, reviews, upsells) ✅ Order processing and fulfillment monitoring ✅ Customer support system setup and management ✅ Technical troubleshooting and store maintenance ✅ Mobile responsiveness and site performance optimization ✅ SEO best practices and conversion-focused improvements ✅ AI-assisted product descriptions, FAQs, and customer support content I also have hands-on experience with dropshipping operations, supplier coordination, fulfillment tracking, and issue resolution. ## AI Tools & Automation I use AI to improve efficiency, communication, and business operations, including: * ChatGPT * Claude * Gemini * Microsoft Copilot I leverage these tools for: * SOP creation and documentation * Customer support response drafting * Knowledge base development * Workflow automation * Recruitment and job description creation * Data analysis and reporting * Process improvement * Content writing and proofreading ## Tools & Platforms ### Customer Support & Operations * Zendesk * Gorgias * Help Scout * Salesforce * Slack ### E-commerce * Shopify * DSers * AliExpress * Alibaba * Amazon ### Marketing & Automation * Kajabi * Drip ## Additional Skills * Recruiting & Talent Acquisition * Candidate Screening & Interviewing * Team Building & Onboarding * SEO * Live Chat Support (Tawk.to) * Process Improvement * Team Leadership * Fulfillment Monitoring * Fraud Investigation * Customer Success Strategy * AI Workflow Optimization * Prompt Engineering * Process Documentation ## Languages * English – Fluent * Hebrew – Fluent * Arabic – Basic ## Translation & Proofreading I also provide Hebrew-English translation and proofreading services, delivering accurate, natural, and culturally appropriate content with strong attention to detail. ## Why Work With Me? I bring a proactive, results-driven approach to every project. By combining operational leadership, recruiting expertise, customer success management, Shopify specialization, and AI-powered productivity tools, I help businesses streamline operations, build strong teams, improve customer satisfaction, and scale efficiently. I'd love to learn more about your goals and discuss how I can contribute to your success. Thank you for your time, and I look forward to working with you. — Avigail