Rachel Anne M.

Virtual Assistant | Admin & Operations Support | Data & CRM Management

Reliable Virtual Assistant & Customer Service Specialist | 12+ Years of Expertise Feeling overwhelmed with admin tasks? Let me handle the busy work so you can focus on what truly matters—growing your business and achieving your goals. I’m here to streamline your operations, boost efficiency, and provide top-tier customer support. 🔹 Why Work With Me? With 12 years of experience in virtual assistance and customer service, I’ve mastered the art of organization, communication, and problem-solving. I’ve supported businesses across various industries by handling: ✅ Calendar & Appointment Management ✅ Customer Support (Phone, Email & Chat) ✅ Email Management & Organization ✅ Data Entry & Online Research ✅ Invoicing, Billing & Accuracy Verification ✅ Document Review & Reporting ✅ CRM & Project Management ✅ Social Media Management ✅ Basic Photo Editing My experience includes working in high-pressure BPO settings as a Technical Support, Customer Service, and Chat Support Representative. I’ve developed a knack for resolving issues efficiently and ensuring customer satisfaction. As a Trainer, I’ve led and mentored teams, enhancing their performance and skill sets. 🔹 Tools & Platforms I Use 🔹 Google Suite (Docs, Sheets, Calendar) 🔹 Microsoft Office (Excel, Word, PowerPoint) 🔹 CRMs: Salesforce, Nimda, GorillaDesk, Zendesk, SFARMS, Zillow 🔹 Communication: Slack, MS Teams, Outlook, VoIP (Avaya, Five9, Vonage) 🔹 Project Management: Monday, Okta 🔹 Design: Canva, Paint 🔹 Social Media: Facebook, Instagram, LinkedIn, Craigslist 💡 What Makes Me Stand Out? ✔️ Highly organized and detail-oriented ✔️ Proactive problem-solver & tech-savvy ✔️ Strong multitasking abilities—no task is too big or small ✔️ Committed to meeting deadlines with efficiency & accuracy ✔️ Passionate about helping businesses thrive I’m not just a virtual assistant—I’m a trusted and professional partner who is dedicated to helping you succeed. Let’s collaborate and take your business to the next level! 📩 Ready to get started? Send me an invite, and let’s make things happen! Looking forward to working with you. God bless! Warm regards, Rachel