Sunshine L.

Operations Director,VA,Cold Caller,Appointment Setter, and Sales Agent

Good day! My name is Sunshine, Operations Director of VIRTUS BPO Corp. I oversee client acquisition, maintaining good relationships with clients, and ensure we provide high-quality results. I also manage employee activities and provide suitable resources and training for employees to attain their goals. I worked as a lead generator for a Real Estate company, where I gathered data from homeowners who were interested in selling their properties and qualified them. I have handled different accounts as an Appointment Setter for another real estate company based in California, where I schedule students for their online classes and upsell a tool that could help them make wise decisions while exploring the real estate industry. Also, I experienced being a Customer Service Representative for a telecommunications company. I am responsible for their bills and charges, and have done basic technical support. I also finished the Jordan Belfort training, which helped me understand clients' needs and create techniques on how to close sales. Together with the management team, we manage the agents' activities, provide suitable resources, conduct training or coaching sessions to be able to attain and go beyond their goals, identify skill gaps, evaluate skills, attend to challenges, and ensure that everyone stays motivated. I am looking forward to working with you soon. Thank you, and more power.