Nino B.

Insurance Coordinator | End-to-End Dental Billing Spc | CS Manager

Nino is a seasoned and highly adaptable customer service professional with over 10 years of progressive experience across multiple industries, including Sales, Technical Support, Health (Dental Insurance), E-commerce, and Leadership. Known for his integrity and team-first mindset, Nino believes in cultivating strong, collaborative relationships and fostering a culture of excellence. He began his career in the BPO industry, where he worked from April 2014 to July 2019 with a leading Dental Insurance provider. Starting as a frontline agent, he quickly rose to a lead position, driven by his exceptional communication skills and dedication to quality service. His expertise spans deep knowledge of insurance policies, dental practice management software (Dentrix, TDO, Open Dental, PBS), and client-centered solutions that simplify complex information. In 2019, Nino transitioned to the E-commerce space, taking on a supervisory role where he led a multilingual team of 20–30 remote employees. His leadership focused on performance optimization, team engagement, and agile operations—skills that proved invaluable in a dynamic digital marketplace. Since August 2022, Nino has pursued a freelancing career, showcasing his entrepreneurial spirit and ability to thrive in independent, remote environments. Core Strengths and Skills - 🌟 Exceptional written and verbal communication, including active listening and conflict resolution - 🤝 Proven leadership and coaching skills, with a track record of team success - 📞 Strong technical acumen in customer support and service-related platforms - 📊 Goal-oriented mindset, consistently meeting qualitative and quantitative KPIs - 🧠 Clear communicator of technical topics to non-technical audiences - 🔄 Expert multitasker, highly organized, and able to perform under pressure - 💡 Problem-solver with a calm, analytical approach to troubleshooting - 💬 CRM systems proficiency: Zendesk, Shopify, Gorgias, Gladly, and more - 🛠️ Operational tools expertise: Gsuite, MS Office, Slack, Jira, RingCentral, ShipBob, Fulfil, and others Nino brings not just experience, but intention—combining professionalism, warmth, and sharp insight in everything he does. His ability to navigate various industries while staying grounded in people-first values makes him a valuable asset to any team.