Arlene R.

E-commerce Support Specialist | Shopify & Gorgias

I help e-commerce brands keep customers happy and tickets under control—9 years of experience across e-commerce, telecom, and virtual assistance. I've supported Shopify-based fashion and retail stores serving international customers, managing high-volume ticket queues in Gorgias while keeping order, return, and refund issues resolved quickly and accurately. I've also used Notion and Slack to follow SOPs, document processes, and stay aligned with the team, keeping operations organized and consistent. What I bring: • Fast, accurate ticket resolution across email, chat, and CRM • Experience with Shopify order management, returns, and refunds • Comfortable working independently with minimal supervision • Strong written English and a calm, professional tone under pressure • Reliable full-time availability, fast response times I'm looking for long-term e-commerce support roles where I can take ownership of the queue and keep customers coming back. Let's talk about how I can help your store.