Samali B.

French/English /Customer Service // Data Entry // Market Research & Bu

Bilingual English-French Market Research, Business Support, Customer Service and Data Collection Specialist with more than 6 years of professional experience supporting international clients through remote and on-the-ground assignments. Unlike a purely remote freelancer, I combine digital/remote expertise with physical presence in the Cameroonian market, allowing international clients to obtain reliable information directly from businesses, suppliers, traders, customers and other market participants. My experience includes market research, field data collection, supplier identification, commodity sourcing, business intelligence, lead generation, cold calling, customer support, data entry, web research, translation, recruitment and client onboarding. I have conducted or supported research activities across several sectors of the Cameroonian economy, including: Cocoa and coffee sourcing and market research Banking and financial services Insurance Local beer and beverage markets Meat and food markets Agricultural commodities Local businesses and suppliers Customer and competitor research This combination of online research capabilities and on-the-ground market access enables me to support companies that need someone physically based in Cameroon to collect information, contact businesses, identify suppliers, verify data, conduct interviews, assess markets and report findings professionally. I am also an experienced customer service and virtual support professional with extensive experience in French-English communication, telesales, live chat, ticket management, onboarding, translation, recruitment, data management and lead generation. I am highly adaptable, technology-oriented, detail-focused and comfortable working independently with international teams and clients. CORE COMPETENCIES Market Research & Field Intelligence Market Research Field Research Market Surveys Business Intelligence Competitor Research Price Research Supplier Research Customer Interviews Data Collection Local Business Verification Market Entry Research Industry Research On-the-Ground Investigation Sourcing & Commodity Research Cocoa Sourcing Research Coffee Sourcing Research Agricultural Commodity Research Supplier Identification Trader & Producer Research Local Price Research Supplier Communication Sourcing Lead Generation Business Development & Sales Lead Generation B2B Prospecting Cold Calling Inbound & Outbound Sales Appointment Setting Business Development Support Customer Acquisition Client Follow-up Sales Research Customer Support & Operations Customer Service Live Chat Support Email Support Ticket Management Client Onboarding Technical Support Coordination Complaint Resolution CRM/Data Management Virtual Assistance Data & Research Web Research Data Entry Data Collection Data Verification Data Cleaning Data Stewardship Lead Database Building Online Information Verification Report Preparation Languages & Communication English – Fluent French – Fluent French-English Translation Live Interpretation Bilingual Customer Support Bilingual Recruitment