Yvonne B.

Shopify Operations & Dispute Manager | Customer Service | Ecommerce

𝙔𝙤𝙪𝙧 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝙨𝙩𝙤𝙧𝙚 𝙨𝙝𝙤𝙪𝙡𝙙 𝙜𝙧𝙤𝙬 — 𝙣𝙤𝙩 𝙙𝙧𝙤𝙬𝙣 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙚𝙢𝙖𝙞𝙡𝙨, 𝙙𝙞𝙨𝙥𝙪𝙩𝙚𝙨, 𝙖𝙣𝙙 𝙤𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙘𝙝𝙖𝙤𝙨. 🛠️ I’m 𝗬𝘃𝗼𝗻𝗻𝗲 - Shopify Operations Manager | Dispute Manager | Customer Service Specialist for eCommerce brands. I help online stores run smoothly behind the scenes so owners can focus on scaling while customers receive professional and reliable support. I’ve supported global eCommerce brands, giving me extensive experience in international customer support, cross-cultural communication, multilingual email support, and managing customer expectations across diverse markets. This global exposure has strengthened my ability to deliver professional, empathetic, and brand-focused customer experiences while adapting to different business models and audiences. 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗔𝗰𝗿𝗼𝘀𝘀 𝗚𝗹𝗼𝗯𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝘀 🇺🇸 USA • 🇬🇧 UK • 🇨🇦 Canada • 🇦🇺 Australia • 🇩🇰 Denmark/Danish • 🇸🇪 Sweden/Swedish • 🇩🇪 Germany/German • 🇫🇷 France/French • 🇨🇭 Switzerland/Swiss • 🇳🇱 Netherlands/Dutch 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 • Shopify store management • Customer support & team coordination • Paying orders to suppliers • Order tracking, refunds, replacements & cancellations • Chargebacks and dispute handling • Supplier communication & supply chain coordination • Order fulfillment and logistics monitoring 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗧𝗮𝘀𝗸𝘀 • Order processing and fulfillment • Email marketing setup and automation • Editing store content and product updates • Reviewing and submitting Printify orders 𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 • Social media management • Administrative and operational tasks 𝗘𝗥𝗣 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 | 3PL HyperSKU, Zendrop, Dianxiaomi, Business Belts, DayOne, Bestfulfil, ShipBob 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 | 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗼𝗼𝗹𝘀 Shopify, CheckOut Champ, Funnelish | Gorgias, Zendesk, ReAmaze, Gmail, Kustomer 𝗔𝗜 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 | 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗗𝗲𝘀𝗶𝗴𝗻 | 𝗣𝗿𝗶𝗻𝘁-𝗼𝗻-𝗗𝗲𝗺𝗮𝗻𝗱 ChatGPT, Claude, Gemini, Higgsfield, DeepL, Google Suite, Slack, Notion, Calendly, Monday | Meta, Canva, CapCut | Printify | Brandwise My approach is simple: resolve issues clearly, protect your brand reputation, keep operations organized, and make customers feel supported. If you need someone who can manage Shopify operations, customer service, supplier coordination, and dispute management with professionalism and care, I’d be happy to support your business. 🤝