Mahadi H.

Virtual Assistant | Tele-Marketer | Customer Support Specialist

Welcome to my profile! About Me: Hi this is Mahadi, an IT professional with over 14 years of experience in multiple industries. I'm finally here at Upwork to take on newer projects that fall within my area of Expertise or even new projects that I can add to my arsenal of experience. In the past, I have worked with various clients on ad hoc and long-term contracts. And I am always ensuring quality over quantity so I can always assure top-notch service for all my clients. As a Virtual Assistant, you are safe with me since I have worked with multiple industries in multiple roles and stacked plenty of experience to my account. Whether it be e-commerce, tech, transportation, or the recruiting industry, I have everything in my stock. I have worked as Operation Manager in Pokecustoms of the E-commerce Industry and hired people as an HR manager in Hire IT People LLC, Pathao, and many Call Centres in the Recruiting Industry. In Transportation Industries, I have worked as Business Development Manager and Marketing Manager at Uber Bangladesh and Pathao. Also, in Tech and IT Industries, I have worked as a Digital Marketer in Revo Interactive and Tier-2 level support in dispute and payment issues at Field Nation. Why I am One-step Ahead: In a freelancer’s life communication and responsiveness is a mandatory skill that most of the freelancers do not focus on. Communicating does not simply mean replying to your clients’ messages. So, it is very important to understand each other while having a conversion. Most of the freelancer’s second language is English and so it is hard for them to communicate properly with their clients. Thankfully, me, you will find no difficulties to communicate, since I have completed qualifications under the UK Education Board. Also, due to my fluency in English, I have worked with several MNCs and communicated with people globally. However, no one wants a late response and work delivery. Having downtimes in working remotely is a common scenario of many freelancers today. Luckily, you will not face any of these issues with me since I have my own dedicated workspace with a peaceful environment. I have a high end dual monitor setup, uninterrupted 60mbps speed internet with a backup laptop/internet/electricity; so no interruptions in my workflow that enables me to work fast and efficiently, which means you are getting both super responsiveness and communication from my end compared to others. Needless to say, the workstation I have shows my passion and dedication towards my work and how I am adding value to my clients. Availability: Can adjust to most time zones since I have experience working in a lot of them. Things I Can Do for You: Administrative Support ✦ Calendar and Schedule Management: Keep your appointments and meetings organized. ✦ Email Management: Sort, respond to, and manage your inbox efficiently. ✦ Data Entry and Database Management: Accurate and timely data handling for your projects. Customer Support ✦ Customer Service via Email/Chat/Phone: Provide professional support and resolve customer issues promptly. ✦ CRM Management: Handle customer tickets and maintain CRM systems for better client relationships. Marketing Support ✦ Social Media Management: Create, schedule, and manage posts across various platforms. ✦ Content Creation: Write blogs, articles, and promotional content tailored to your audience. ✦ Email Marketing: Design and manage email campaigns to engage and convert your audience. Operational Support ✦ Telemarketing and Sales Calls: Conduct calls to potential clients and follow up on leads. ✦ Order Processing and Inventory Management: Streamline order management and keep track of inventory levels. ✦ Project Management: Oversee projects to ensure they are completed on time and within budget. Personal Assistance ✦ Travel Arrangements: Book flights, hotels, and plan itineraries. ✦ Personal Task Management: Handle tasks such as online shopping, research, and more. Technical Support ✦ Technical Troubleshooting: Provide tier-1 and tier-2 level technical support for IT-related issues. ✦ Website Management: Maintain and update website content, manage CMS platforms. Business Support ✦ Document Preparation: Create presentations, reports, and other business documents. ✦ Research and Analysis: Conduct market research and analyze data to support business decisions. ✦ Vendor and Supplier Coordination: Manage relationships with vendors and suppliers. Additional Services: ✦ Event Planning and Coordination: Organize events, webinars, and virtual meetings. ✦ Transcription Services: Transcribe audio and video recordings accurately. ✦ Bookkeeping: Manage your finances, including invoicing and expense tracking. What Makes Me Stand Out: ◉ High Responsiveness: Quick turnaround times and prompt If you have come this far, you can also check out my gigs and portfolio. I am just a click away to start working with you right away! Thanks Mahadi Hassan ( consultantakash )