Emmanuel O.

Client Success & CRM Virtual Assistant|Retention, Onboarding & Support

I help growing businesses retain clients and stay organized, without anything falling through the cracks. Over 17 projects and 797+ hours on Upwork, I've supported consulting firms, startups, and digital marketing companies as a Client Success and Virtual Assistant specialist, managing onboarding, CRM pipelines, and day-to-day client communication so founders can focus on growth instead of admin. What I handle: Client Success & Retention • Client onboarding, follow-ups, and relationship tracking (Email, Chat, Text) • Response times under 24 hours, every time • Coordinating between clients and internal teams CRM & Pipeline Management • CRM data entry, cleanup, and pipeline tracking • Prospect follow-ups and deal status updates • Accurate, audit-ready client records Admin & Systems Support • Calendar, inbox, and scheduling management • SOP creation from Loom recordings • Order entry, payment processing, data verification Light Social & Content Support • LinkedIn management (Sales Navigator) • Social scheduling (Instagram, TikTok, Facebook) • Canva design support Tools: ClickUp, Notion, Canva, Google Workspace, MS Office, Slack, Zoom If you need someone who owns client relationships and systems without hand-holding, message me and tell me what's slipping through the cracks, I'll tell you exactly how I'd fix it.