Jobelle L.

Customer Service Specialist/Operations Coordinator/Executive Assistant

Hi, I'm Jobelle, a Customer Service and Operations Professional with more than 15 years of experience supporting customers across telecommunications, transportation, travel, financial services, and subscription-based industries. Most recently, I spent nearly six years with Zoomo, where I supported a high-volume UK customer service operation handling over 300 customer interactions daily. My responsibilities included troubleshooting customer concerns, coordinating repairs with workshop teams, managing insurance claims, scheduling appointments, handling new customer inquiries, and supporting sales opportunities. I also assisted the US market by converting rental inquiries into booked appointments. In addition to my customer service background, I have experience working remotely as an Executive Assistant supporting a CEO with multiple businesses and real estate ventures. I managed calendars, communications, administrative tasks, and day-to-day operational support while maintaining a high level of professionalism and confidentiality. My strengths include: • Customer Service (Phone, Email, and Chat Support) • Customer Success and Retention • Executive Assistance • Appointment Setting • Operations Coordination • Technical Troubleshooting • Sales Support and Upselling • CRM and Ticketing Systems • Administrative Support • Stakeholder Management I take pride in being dependable, adaptable, and solutions-oriented. I enjoy helping customers, improving processes, and supporting teams to achieve their goals. Whether you need someone to provide excellent customer support, coordinate operations, manage administrative tasks, or assist with customer success initiatives, I am ready to contribute and help your business grow. I look forward to working with you.