Okiemute O.
E-commerce Customer Support Specialist | Shopify | DTC
I help online fashion stores keep customers happy and coming back answering fast, staying clear and making sure nothing sits in an inbox unanswered. For the past two years, I've supported international women's fashion brands, handling everything from order questions to refunds to sizing help. Somewhere along the way I got a little obsessed with response times. I've kept a 96%+ CSAT the whole way through, including during the busy, chaotic stretches when tickets pile up fast. What I actually do day to day: ā¢ Work inside Super AGI, Tellepant, Bitespeed, Zendesk, Gorgias to manage and resolve tickets ā¢ Handle Shopify support; order tracking, cancellations, refunds, inventory updates, discount codes ā¢ Help customers with sizing questions and product decisions before they buy ā¢ Build macros and tighten up workflows so response times don't slip during high-volume periods I'm not the type to let a ticket sit. I stay organized, I adapt quickly to whatever tools or setup a team already has and I show up ready to just get things moving. No long onboarding curve needed. Available to start immediately, based in WAT (Nigeria).