Marouane M.

Trilingual Customer Support | Outbound Sales & Lead Generation

Customer Experience Leader with 5+ years of bilingual support and team management experience across email, chat, social media, and CRM platforms. Skilled at coaching high-performing teams, optimizing processes, and resolving complex issues while maintaining KPIs and SLAs. Proven track record in leading frontline support for high-visibility campaigns, implementing SOPs, conducting quality audits, and improving customer satisfaction metrics. Fluent in English and French, with strong communication, problem-solving, and operational leadership skills. Passionate about building efficient teams and delivering exceptional customer experiences that drive brand loyalty and business growth.