Egzon B.

Operations, Sales and Customer Support Professional

Hello and welcome to my profile. My name is Egzon and I bring a strong blend of experience in customer support, operations, sales, research, and AI data training. Over the past years I have supported teams with communication, workflow organization, data accuracy, and multilingual projects across different industries. I work with a structured approach, learn new processes quickly, and deliver results you can depend on. Throughout my professional background I have: 📞 Worked extensively with DACH customers in high volume environments I handled calls, emails, live chats, technical issues, and escalations for projects involving service providers such as Vodafone and a major antivirus company. My work required patience, clarity, and consistent follow-ups to ensure each customer received professional support. 📋 Led teams and supported training and communication As a team lead I interviewed, hired, onboarded, and trained new agents. I created personalized sales pitches, monitored performance, guided quality improvements, and helped new staff understand workflows faster. This gave me strong coordination and leadership skills. 🧾 Supported operations and administrative tasks for companies in Austria and Germany I tracked invoices, organized monthly expenses, separated billing categories, updated systems such as HubSpot and Zoho Invoice, cleaned and structured Google Drive folders, and prepared simple income and cost summaries. These tasks helped maintain clean and reliable back office processes. 🔍 Performed structured research and maintained accurate data I worked on projects where I researched missing business information, verified data accuracy, updated outdated entries, monitored metrics multiple times per day, and entered the results directly into internal systems. I stay consistent with accuracy even on repetitive tasks. 🤖 Contributed to AI data training across multiple modalities I worked on multilingual projects involving text, audio, image, and video. My responsibilities included annotation, evaluation, translation, and quality reviewing. I also verified data accuracy for internal systems and supported lead generation projects through Airtable, Google, websites, and social media. Because I am comfortable with a wide range of tools, I adapt easily to new workflows and systems. I have experience with Google Workspace, Microsoft Office, Airtable, Trello, Jira, CRM platforms, and various internal tools used for support, organization, and project coordination. I am confident in my ability to: • Manage customer communication and support tasks with clarity • Organize administrative work and keep operations structured • Research and document information accurately • Support project coordination and workflow planning • Learn new platforms quickly and maintain consistent performance • Communicate fluently in Albanian, German, and English Here are some tools and areas I work with: 📋 Team Leadership and Training 📞 Customer Support (Phone, Email, Chat) 📈 Sales, Lead Generation and Negotiation 🧾 Invoice Tracking and Administrative Support 🗓 Project Management Tools (Trello, Jira, Airtable) 💬 Trilingual Communication 🗂 Google Workspace and Microsoft Office 🔍 Data Research and Organization 🤖 AI Data Training, Annotation and Evaluation 🎧 Audio Transcription If you are looking for a dependable, multilingual professional who understands customer support, operations, AI workflows, research and data accuracy, I would be happy to support your project or business goals.