Adelith R.
Virtual Assistant for Online Education | Customer Support | Admin Task
I help online academies, course creators, and digital education businesses manage student support, administrative tasks, and daily operations so they can scale without losing quality or organization. With hands-on experience supporting students, handling payments, moderating communities, and coordinating internal processes, I become a reliable extension of your team—focused on clarity, efficiency, and excellent user experience. 🌟 What I do best ✔️Customer Support for Online Education 📧 Email & chat support 🙋♀️ Student inquiries and follow-ups 💬 Community moderation and support ✔️ Virtual Assistance & Administrative Support ✅ Task organization and workflow management 📊 Data tracking and reporting 🤝 Internal team support ✔️ Payment Verification & Platform Support 🔍 Payment validation and follow-up 🛒 Support through Hotmart, SamCart, Kajabi 🛠️ Issue resolution and client guidance ✔️ Additional Services 🧠 Profile review and personalized recommendations ✍️ Text editing and proofreading 🌎 English to Spanish translation 📱 Mobile app & website testing 🎙️ Voice Over recordings (Spanish) 🔹 Tools & Platforms I work with 🖥️ Freshdesk | Asana | Slack | Kajabi | Hotmart | SamCart 📈 Excel | Clockify | ChatGPT | DeepL | Grammarly 🔹 Experience that adds value 🎓 I currently support an online education platform, assisting students with customer inquiries, payment verification, community moderation, and personalized profile reviews. 🤝 I also collaborate closely with team members, answering questions, providing guidance, and supporting internal training processes. 🏨 My professional background in Tourism and Hospitality Management has strengthened my customer service mindset, organization skills, and attention to detail—key qualities for delivering high-quality remote support. 🛠️ Hard Skills 🎓 Customer Support on educational platforms 🗂️ Virtual administrative assistance 💳Payment verification 💬 Community moderation 🧠 Profile reviews 🎙️ Voice Over (Spanish) 🧪 App & Website Testing 🧰 Management of EdTech tools 🔹 What you can expect when working with me ✔️ Clear and professional communication 💬 ✔️ Reliable and organized support 📋 ✔️ Strong attention to detail 🔍 ✔️ Problem-solving mindset 🧠 ✔️ Commitment to quality and consistency ⭐ ✔️ Tutoring and mentoring for students 👩🏫 ✔️ Staff training 📚 ✔️ Empathetic support for students 🤝 📩 If you’re looking for a dependable Virtual Assistant to support your online education business or digital platform, feel free to invite me to your project. I’ll be happy to help 😊