Hayley K.

Project Manager | Chief of Staff | Operations Specialist

As a Project Manager and Chief of Staff, I bring over 5 years of experience supporting startups, AI software companies, and executive leadership teams through product development, client management, and operational execution. I specialize in serving as the bridge between clients and technical teams, ensuring business objectives are translated into actionable deliverables while keeping projects organized, on schedule, and aligned with company goals. Most recently, I have managed relationships with multiple AI software clients while coordinating developers, designers, media teams, and virtual assistants across a variety of projects. My experience includes overseeing product enhancements for an AI-powered restaurant operations platform focused on POS integrations, inventory tracking, order management, and reporting functionality. I regularly facilitate client strategy sessions, manage feature requests from discovery through implementation, and maintain alignment between stakeholder expectations and development priorities. Beyond project management, I have taken on Chief of Staff responsibilities by creating standardized operating procedures, improving internal workflows, maintaining project documentation, training international support teams, and supporting executive leadership with day-to-day operations. I enjoy building systems that create efficiency, scalability, and accountability across organizations. My background also includes AI chatbot implementation, lead generation campaigns, client onboarding, performance reporting, process development, and cross-functional team coordination. Throughout my career, I have managed portfolios ranging from 7 AI software clients to 35+ entrepreneurial ventures, consistently acting as the central point of communication between stakeholders, technical teams, and leadership. Areas of expertise include: • Project Management & Operations • Chief of Staff Support • AI Software & Product Development • Stakeholder & Client Management • Feature Request & Product Enhancement Coordination • SOP Creation & Process Documentation • Cross-Functional Team Leadership • Client Onboarding & Success • Executive Support & Strategic Operations • Asana, Trello, Teamwork, Google Workspace, Microsoft Office, and Excel • Reporting, Workflow Optimization & Process Improvement • Virtual Assistant Training & Team Development I genuinely enjoy being the person who keeps everything moving behind the scenes. If you're looking for a proactive partner who can bring structure, clarity, and momentum to your business, I'd love to chat!