Kirsten B.

Virtual Operations & Systems Manager | SOPs, Workflows, Support

Hi, I’m Kirsten Brehmer, a Virtual Operations & Marketing Systems Manager with 12+ years of experience supporting growing businesses behind the scenes. My background is rooted in marketing, but my core strength has always been operations. I love building workflows, managing systems, documenting processes, coordinating tools, and ensuring day-to-day execution runs smoothly. Marketing roles required me to own onboarding, project management, tech stacks, reporting, documentation, and cross-functional coordination. I support founders, practices, and small teams who need reliable, structured, calm operational support without hiring full-time. What I Do Best: I step in to organize, stabilize, and streamline operations, so nothing falls through the cracks and leadership can focus on higher-level priorities. My work is practical, structured, and execution-focused, not theoretical or strategy-heavy. Core Services: -Operations & Administrative Support -Workflow design & process improvement -SOP creation & internal documentation -Task, calendar & project coordination -Internal systems setup & organization -Vendor, tool & platform coordination -Inbox, file, and documentation organization -Practice & Client Operations Support -Intake & onboarding workflows -Scheduling & calendar management -Client or patient communication systems -Documentation standards & internal playbooks I'm here to help support providers or consultants without disrupting their workflow Marketing Operations ServicesL (This is where my marketing background adds extra leverage) -CRM & marketing platform organization (HubSpot, ConvertKit, Klaviyo, Mailchimp) -Content coordination & publishing workflows -Email system setup, QA, and scheduling -Repurposing and organizing existing marketing assets -Light reporting & performance tracking Experience & Strengths: 10+ years supporting startups, service businesses, wellness brands, consultants, and professional teams Extensive experience working as an embedded, in-house support partner Comfortable owning internal systems, documentation, and workflows Strong communicator who protects leadership time and reduces operational friction Many of my long-term clients hired me for “marketing help” but relied on me for operations, coordination, and system ownership. Tools & Systems Experience: Project & task management tools (Asana, ClickUp, Monday, Notion, Motion) CRM and marketing platforms (Hubspot, some Salesforce, GHL, Active Campaign) Email systems & automation tools (GHL, Pardot, Klaviyo, MailChimp) Documentation & SOP platforms (Notion, ClickUp, Docs) Calendars, scheduling tools, and shared inboxes Google Workspace & collaborative tools (I adapt quickly to new tools and prioritize simplicity over tool sprawl.) Who I’m a Great Fit For: -Medical, wellness, or therapy practices needing virtual operational support -Founders or consultants who need reliable internal help -Small teams without a dedicated operations manager -Businesses that want systems, structure, and follow-through — not more strategy meetings Working Style: -Calm, organized, and proactive -Clear boundaries and structured communication -Detail-oriented without being rigid -Focused on reliability, documentation, and long-term sustainability About Me: When I’m not organizing workflows or cleaning up systems, I’m chasing my two little ones along the beach in Charleston, SC, riding my road bike, or (slowly) learning to surf. Let’s Work Together If you’re looking for a dependable operations partner who understands both systems and the realities of running a growing business, I’d love to connect. Send me a message or invite me to your job — I’m happy to discuss scope, priorities, and how I can support you.