Amanam U.

Executive Assistant & Customer Support | Workflow Automation

If something on your plate needs consistent follow-through, a second brain, or a system that runs without you babysitting it, that's exactly where I come in. 8 years in operations and executive support, the last 2 of them here on Upwork. I help founders and growing businesses build efficient operations through executive support, customer service, and streamlined workflows that keep day-to-day activities running smoothly. 𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐭𝐚𝐛𝐥𝐞: ✅ Virtual Assistant & Business Support — Managing inboxes, calendars, scheduling, and day-to-day operations using relevant tools to keep teams organized and on track ✅ Customer Service Excellence — Managing support operations using Zendesk, Gorgias, and GoHighLevel, with a focus on fast response times and long-term client retention. ✅ Clear, Proactive Communication — Keeping stakeholders informed with structured updates, so nothing falls through the cracks ✅ Process Thinking — I don't just complete tasks, I look for the repeatable pattern underneath, so the same problem doesn't come back next week 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 ✅ Monday(.)com · ClickUp · Notion · Asana · Trello · Mailchimp ✅ Monday(.)com – Workspace Setup & Permissions, Boards, Board Customization, Column Design, Forms, Workflow Setup, Automations, Cross-board Workflows, Dashboards, CRM, Optimization & Integrations, Data Migration to monday(.)com, Templates & Project Management ✅ ClickUp – Workspace Setup & Permissions, Lists, List & Status Customization, Custom Fields, Views, Forms, Workflow / Status Design, Automations, Cross-List Workflows, Dashboards, CRM, Templates & Project Management, Optimization & Integrations, Data Migration to ClickUp ✅ Notion – Notion Workspace, Task Management, Project Management, Kanban Boards, Database Views, Filters & Sorting, Calendar & Timeline Views, Database Design, Relations, Rollups, Formulas, Linked Databases, Custom Dashboards, Custom Icons & Widgets, Notion Templates, Notion CRM, Notion Automations, Database Automations, Buttons, Recurring Workflows, Zapier, Slack, Google Workspace, Trello, Asana, Figma, Notion API, API Integrations, Custom Integrations, Workspace Architecture ✅ Mailchimp – Account Setup & Management, Audience Segmentation, Tags & Groups, Marketing Automation, Signup Forms, Landing Pages, Email Templates, Lead Capture Funnels, Lead Nurture Campaigns, A/B Testing, Integrations. ✅ Automation – Zapier · Make · ClickUp Automation · Monday(.)com Automation · Notion Automation Email automation, lead management automation, client onboarding automation, task automation, CRM automation, business process automation ✅ Operations – Business operations setup, process mapping, SOP documentation, workflow design and optimization, team collaboration, operations dashboards, performance tracking, internal operations systems ✅ Pipelines – Sales and CRM pipeline design, lead and deal pipeline management, client onboarding pipelines, project delivery pipelines, customer success pipelines, recruitment pipelines, Kanban setup, pipeline automation and reporting If you're looking for someone who can manage your day-to-day operations and start automating the repetitive parts, let's connect. I'd love to learn more about your business and how I can help you run leaner.