Leo T.

Senior AI Chatbot & Voice AI Consultant | AI Phone & Customer Support

Senior AI Voice Agent & Chatbot Consultant | GPT-Live-1 | Twilio | OpenAI Realtime I build production AI Voice Agents and customer support automation systems that handle real customer conversations — not demos or experiments. My focus is AI phone receptionists, inbound call automation, customer service, lead qualification, appointment and job intake, intelligent routing, and human handoff. My latest Voice AI systems use GPT-Live-1 and OpenAI real-time voice technology to create faster, more natural conversations while integrating with real business workflows, knowledge bases, APIs, and telephony systems. With 20+ years of software engineering and system architecture experience, I work directly with founders, executives, and operations teams to turn business requirements into reliable AI systems that work under real-world conditions. If your business is missing calls, spending too much time handling repetitive customer requests, or already has a Voice AI system that feels robotic, slow, expensive, or unreliable, I can help you move from: uncertainty → production → optimization → scale WHAT I BUILD AI Voice Agents & Phone Automation I specialize in production Voice AI systems for: • AI phone receptionists and customer service agents • Inbound call handling and after-hours automation • Lead qualification and customer intake • Appointment and job booking • AI-powered IVR and intelligent call routing • Human escalation and call transfer • Knowledge-based phone support • Call transcripts, summaries, and structured data extraction • CRM, database, API, and backend integrations My systems are designed for real callers — including interruptions, vague requests, changing intent, edge cases, and situations where the AI needs to escalate to a human. VOICE AI OPTIMIZATION I also help businesses improve existing Voice AI systems. Typical problems include: • Conversations that sound robotic • Slow response times and high latency • Bloated prompts and unnecessary token usage • Large knowledge bases consuming too much context • Poor interruption and context handling • Weak escalation logic • High cost per call • Unreliable behavior in production I work on conversation architecture, prompt structure, knowledge retrieval, model selection, latency, cost optimization, testing, and production reliability. TECHNOLOGY Voice AI & Telephony: GPT-Live-1, OpenAI Realtime, Twilio Voice/SMS, real-time audio, WebSockets, SIP/telephony integrations AI & LLM: OpenAI, Claude, Gemini, RAG, tool calling, knowledge bases, structured outputs, guardrails Backend & Integration: Python, FastAPI, REST APIs, Webhooks, SQL, CRM and business-system integrations PRODUCTION EXPERIENCE I have designed and operated AI phone systems handling real inbound customer calls in call-heavy service environments. This includes customer identification, knowledge retrieval, intent handling, intelligent routing, human transfer, operational integrations, and ongoing production optimization. I understand the difference between a Voice AI demo that works during a presentation and a production phone agent that has to deal with unpredictable real customers every day. AI CHATBOTS & BUSINESS AUTOMATION When the use case extends beyond voice, I also build: • Website and internal AI chatbots • RAG knowledge assistants • Customer communication automation • CRM and workflow automation • AI assistants with business rules and guardrails • Custom LLM applications and backend services Voice, chat, and automation can be integrated into one operational system rather than built as isolated AI features. WHY CLIENTS WORK WITH ME • 20+ years of software engineering and system architecture experience • Production Voice AI experience, not just prototypes • Strong understanding of telephony, AI, backend systems, and business workflows • Able to take ownership from architecture through production • Comfortable diagnosing and improving existing AI systems • Clear communication with founders, operators, and engineering teams • I personally design and deliver the system — no outsourcing If you need to build a production AI Voice Agent — or improve one that already exists — I can help you design the architecture, ship it, measure it, and make it reliable enough for real customers.