Brianna S.

Customer & Operations Expert | Banking, Legal & Client Support

Hi, I’m Brianna, a Customer Experience & Operations Expert with 9+ years of experience supporting customers and internal teams in fast-paced environments. I’ve provided email, chat, and phone support across healthcare, airlines, telecom, banking, legal, and e-commerce, handling inquiries, bookings, troubleshooting, and sales support with accuracy and professionalism. I also bring strong administrative and leadership experience, having worked as a Receptionist, Executive Assistant, Medical Records Specialist, and Quality Analyst—supporting teams, reviewing performance, and improving service quality. Tools I use include Zendesk, Zoho CRM, Microsoft Teams, Slack, Twilio, Zoom, Outlook, Gmail, and Google Workspace. What I can help with: • Customer support (email, chat, phone) • Scheduling and admin coordination • CRM/ticket management • Customer follow-ups and issue resolution • Quality monitoring and process support I’m reliable, detail-focused, and committed to delivering smooth operations and strong customer experiences that keep clients satisfied and supported.