Teodora G.

Network Administrator

I’m Chi Guimbaolibot, a customer support and technical specialist with over a decade of diverse experience helping users make the most of SaaS platforms, enterprise tools, and digital services. I’m passionate about bridging the gap between tech and people, especially those who aren’t tech-savvy, by turning complex systems into simple, empowering solutions. My background spans telecom, NOC operations, and IT helpdesk support, where I’ve handled everything from troubleshooting networks and VPN access to onboarding users, maintaining SLAs, and creating step-by-step training materials. I’ve worked with tools like Jira, ServiceNow, Zabbix, Splunk, and Microsoft 365, and I’m always eager to dive deeper into platforms that improve user experiences. What drives me is making people feel supported, not just “fixed.” Whether it’s through a clear help article, a live walkthrough, or a thoughtful follow-up email, I bring patience, clarity, and a genuine desire to help. Currently leveling up my skills through certifications like CCNA and CompTIA Network+, while expanding into the world of AI-driven platforms and remote support solutions. If you’re looking for someone who combines technical knowledge with heart and hustle, I’d love to connect.