Toby A.

Customer Service & Tech Support | Microsoft Power BI, BPO Call Center

Experienced customer service leader with over a decade of progressive responsibility in the BPO industry, specializing in coaching, team leadership, and performance management. Proven track record of enhancing customer experience, driving sales results, and implementing effective training and development programs. Skilled in analyzing performance metrics, streamlining support workflows, and fostering high-performing teams across diverse client accounts including T-Mobile, eBay, Sprint, and Target.com. Adept at handling escalations, collaborating with cross-functional teams, and delivering results in fast-paced, customer-centric environments.