Ilyass B.

Customer Success & Sales Ops | CRM | GoHighLevel | French - english

If your leads are not followed properly, your CRM is disorganized, or your customer experience is inconsistent. I can help you fix it. I have 16+ years of experience in sales, customer support, and operations across French and international markets. I’ve managed teams, improved performance, and also worked directly on the front line - which means I understand both strategy and daily execution. Here’s how I can support your business: • Organize and manage your CRM (HubSpot certified, GHL ( go high level)) • Track leads and keep your pipeline clear and updated • Improve customer support and customer success processes • Handle customer interactions (calls, chat, emails, follow-ups) when needed • Build simple workflows and SOPs your team can follow • Support sales activities (lead qualification, follow-up, coordination) GoHighLevel (GHL) : • Build and structure sales pipelines • Create automation workflows • Set up forms, surveys and calendars • Configure appointment booking • Create and manage subaccounts I focus on practical and simple solutions that improve organization, communication, and results. Fluent in English and French, I can work with international teams and clients easily. If you need someone who can both structure your operations and support execution when needed, I’m ready to help.