Angel Jade C.

Detail-oriented and results-driven Chargeback Prevention & E-Commerce Virtual Assistant with 1 year of hands-on experience in chargeback management and fraud mitigation. Specialized in monitoring and resolving pre-chargeback alerts through platforms like Ethoca and Verifi (RDR/CDRN) to protect merchant revenue and lower dispute ratios. Proficient in managing e-commerce backend operations across Shopify, CheckoutChamp, and Adyen, with seamless daily communication and documentation using Slack and Notion. My work includes transaction monitoring, fraud investigation, monitoring unfulfilled orders, pending subscriptions, unauthorized transaction review, and dispute analysis, with strong attention to detail and accurate case documentation. I am accustomed to handling sensitive financial data and working within strict compliance and confidentiality standards. I bring a structured, analytical, and bank-standard approach to fraud prevention and risk support, helping financial institutions reduce exposure and maintain operational integrity.