Joel Carlo L.

Customer Service & Tech Support | Customer Service, Server, Insurance

Summary Years of experiences in various positions in a BPO Company helped me with the knowledge and skills I need to achieve my goals. Working my way up as an Escalation Specialist, greatly prepared me as effective coach and manager in a teaching environment. Experience in supporting two training classes has also given me a way to developed effective and efficient methods of teaching while taking into consideration the learning of each trainee. This experience eventually led me in handling my own classes. Highlight *Lesson Planning Skills *Good Interpersonal Skills *Excellent Written and Oral Communication Skills *Coaching Skills