Gennilyn T.

Customer Service & Tech Support | Microsoft Excel, Microsoft Office

I’m a reliable and detail-oriented Customer Support Specialist and Virtual Assistant with over 7 years of combined experience in customer service, ESL tutoring, and online support. I’ve worked with international clients, including UK-based companies, handling chat, email, and call support, while maintaining professionalism, empathy, and accuracy at all times. I specialize in chat and email support, where clear communication, problem-solving, and customer satisfaction are essential. With my background as an ESL tutor, I have excellent written English skills, allowing me to communicate clearly, politely, and confidently with customers from different backgrounds. In addition to customer service, I also have experience in graphic design, creating kids’ educational materials, and online selling support, which makes me a flexible all-around virtual assistant for growing businesses.