Antonella R.

CRM & Customer Success Specialist | B2B Retention & Operations

I help B2B teams retain clients and run smoother Customer Success operations by turning CRM data into clear, actionable processes. With 10+ years managing high-value accounts, I bring structure, follow-through, and visibility to teams that need order and consistency. I work hands-on with Salesforce, Microsoft Dynamics 365, and HubSpot to clean up data, improve workflows, and track the metrics that actually matter for retention and growth. What you can expect when working with me: Organized CRM systems that support Customer Success, not slow it down Clear tracking of account health, renewals, and growth opportunities Process improvements that reduce friction for both teams and clients Professional, bilingual communication in English and Spanish If you’re looking for someone who can step in quickly, understand your customers, and improve how your team operates, I’m ready to help.