Ellen May F R.

Customer Support

I am a Numbering and LNP Specialist with 7+ years of hands-on experience supporting US-based VoIP and telecom providers. I specialize in end-to-end number portability (LNP) and telecom operations, ensuring smooth, compliant, and on-time number transfers while minimizing customer escalations and service disruptions. With 22,000+ hours on Upwork, a 100% Job Success Score, and 95+ completed contracts, I bring reliability, accuracy, and deep industry knowledge to every engagement. I have worked extensively with high-volume porting environments, coordinating directly with carriers and internal teams to resolve CSR issues, FOC delays, rejections, and complex porting scenarios. My background in the BPO and telecom industry allows me to handle carrier-facing tasks professionally while maintaining strong communication with customers, vendors, and internal stakeholders. I am highly detail-oriented, deadline-driven, and comfortable working independently in fast-paced, regulated environments. I am best suited for companies that need a trusted specialist to manage numbering, porting, and telecom workflows without constant supervision. Core Expertise Numbering & LNP Operations US Number Portability (Wireline, Wireless, VoIP) End-to-End Porting Coordination (Initiation to Completion) High-Volume Porting Workflow Management FOC Tracking & Escalation Handling CSR / BTN / SPID Validation Rejection Analysis & Resolution Aging & Compliance Monitoring Carrier & Telecom Operations Carrier Coordination & Vendor Communication Order Entry & Provisioning via Carrier GUIs Ticketing Systems & Case Management Issue Escalation & Root Cause Analysis Database & Porting Tracker Management Additional Experience 10+ years experience in BPO & remote operations Experience supporting healthcare, telecom, financial, and mortgage accounts Master’s Degree in Nursing (strong compliance & documentation skills) Why Hire Me I combine specialized telecom knowledge, US carrier experience, and remote work discipline to deliver accurate, timely, and compliant porting and numbering operations. With me on your team, your telecom workflows will run smoothly, and you can reduce errors and escalations while keeping projects on track.