Ma Carmela M.

[TOP RATED PLUS] Experienced E-Commerce Customer Service Rep (Shopify)

Upwork Skill Certification - Customer Service - CERTIFIED TALENT I’m a dedicated Customer Support Representative with over 10 years of experience in customer service and technical support, working with a variety of telecommunications, travel, and financial companies across the US, Canada, and Australia in office-based roles. Since 2016, I’ve transitioned to working remotely as a Customer Support/Virtual Assistant for multiple e-commerce businesses. In these roles, I’ve handled a range of tasks including email and chat support, order processing, follow-ups, as well as order cancellations and modifications - primarily using platforms like Shopify. I’m also experienced with tools such as Reamaze, Salesforce, Help Scout, Freshdesk, Interest Print, Zendesk, Gorgias, Slack, Shipbob, Shipping Easy, Shiphero and Gelato. Throughout my career, I’ve developed a strong eye for detail and a results-driven mindset. I take pride in working efficiently, even under pressure, and thrive in environments where I can work independently. I’ve also gained valuable experience in managing challenging customer interactions with professionalism and empathy, always striving to deliver a positive and seamless customer experience.