Rahul J.

Microsoft Office 365 | G-Suite | IT Helpdesk | Information security

I am a competent, hardworking and result oriented IT Systems and Application Support professional having varied experience in both on-site and off-site support techniques working with pre-sales as well as post-sales support teams. Proven ability to create and deliver solutions tied to business growth, organizational development and Systems/Network optimization. Skilled problem identifier and trouble-shooter, comfortable managing systems, projects and teams in a range of IT environments. An Office 365 expert with 7 years of hands-on experience. - Domain Registration, DNS Records Setup. - Exchange Online - User, Groups, Calendars, Resources - Security - EOP, ATP, DKIM, DMARC, SPF records, email encryption - SharePoint Online - Site Collection, Site Creation, Permission Management, Document Library and Lists, Forms, template - Security and compliance - DLP, MDM, In-Tune, E-Discovery, In-Place Hold, Retention Tags. - Teams/SFB - Phone system, IVR, conferencing, Audio/Video chat. - Office365 management/administration via PowerShell - Active Directory, Microsoft Exchange Server. Expertise:- * Cloud:- Office 365, Google Apps * Operating Systems: Windows OS (10,8,7), Mac OS * Windows Servers(2016,2012) Mac OS X Servers, VMware * Microsoft Office; 2019/2016/2013 * Hardware:- HP Servers (DL/ML/Blade), HP SAN, Desktop, laptop, printers * Wireless:- Netgear, Linksys, Proxim Certifications:- - MCP (Microsoft Certified Professional) - HP APS (Accredited Platform Specialist) - CompTIA A+ (Computer hardware & software certification) - PCWE (Proxim Certified Wireless Engineer) - One-year Diploma in computer hardware & networking