Dwight T.

Customer Service and Social Media Professional

Well-traveled freelance talent with over 12 years of remote customer service experience and 7 years in social media for SaaS clients such as Audible, Bonsai, MM4, Lumen5, and Upwork. Throughout my career, I have covered B2B, B2C, and B2G via chat, email, phone, and of course, social media using applications such as Crisp, CSC, Intercom, Lithium, Sprinklr, TweetDeck, and Zendesk. Other productivity applications I have experience with include Asana, Baremetrics, Google Workspace, Mixpanel, Notion, Slack, Stripe, and Jira. Notably, I am no stranger to environments where lots of resources are at stake because while working for MM4, I successfully managed projects for some of their very high-value clients located in North America, Europe, and Asia. While on social media, I've moderated channels such as Facebook, Instagram, YouTube, X (Twitter), and LinkedIn for Upwork which has a global following of over 4 million. Reliability and availability are major factors to be considered when hiring a remote-based worker, and because of this, I made some strategic investments to bolster my reliability. I have up to 48 hours of backup electricity, multiple laptops, backup internet connections including mobile hotspots on different networks, and the ability to quickly switch locations via my car. If you think my expertise matches the needs of your project, you can feel free to reach out to me here on Upwork.