Shobha Rani K.

Trust & Safety |QA | Identity Verification | KYC| Fraud Risk Specialit

Trust & Safety & QA Professional with 15+ Years of Global Experience I specialize in Identity Verification (IVO), KYC/AML compliance, fraud detection, and Quality Assurance leadership. With a background spanning major platforms like LinkedIn, HSBC, and Upwork, I deliver robust operational frameworks that reduce risk while maintaining high CSAT and SLA performance. Core Expertise: Trust & Safety: Identity verification, account takeover investigations, content review, and scam detection. Quality Assurance: QA strategy, audit frameworks, calibration, and performance monitoring. Compliance: KYC/AML verification, policy enforcement, and regulatory adherence. Leadership: Team management (up to 16 agents), training, workflow optimization, and MIS reporting. Key Achievements: Led IVO-focused QA teams reviewing 500+ daily cases on high-volume global platforms. Designed QA scorecards and calibration frameworks that improved verification efficiency and accuracy. Managed fraud monitoring and risk analysis for financial institutions, ensuring 100% quality scores. Directed customer support and social media operations for digital media platforms, handling escalations and community engagement. Tools & Skills: CRM & QA Platforms, MS Office Suite, WordPress, Fraud Detection Systems, Salesforce, Social Media Management. I am detail-oriented and committed to building long-term partnerships through reliability and accuracy. Whether you need QA leadership, fraud risk analysis, or operational support, I bring proven strategies to protect your business and enhance customer experience.