Jose F.

Sales & Customer Service Expert, Team Lead

RISING TALENT & TOP RATED PLUS with UPWORK Over 13,000 hours logged 15+ Years of experience in CS & Sales 10+ Years of experience managing personnel in HR, and as a Team Leader Looking for long-term business - Flexible Timing - I'm a quick learner and adapt fast. - High-Quality Output - Team Player - Always willing to go the extra mile to ensure world-class support and share best practices - People's person and enjoy helping team members overcome areas of opportunities - Proficient in helping team members meet and exceed KPIs - Highly skilled in creating/updating SOPs AREAS OF PROFICIENCY I DO - People Management - Customer Support/Email Support/Technical Support - E-Commerce customer support (Shopify, Kustomer) - Phone, Chat, and Email Support - Using different CRM tools - Admin Support/Virtual assistant - Counter-dispute - Preparing customized reports - Training and re-training team members - Highly experienced in Financial areas, supporting financial institutions like Banks, and credit bureaus, as well as e-commerce companies and the hospitality industry. I can deliver the WOW to customers and also mentor team members on how to achieve excellence in this matter! love sharing knowledge and best practices with the team. With my 15+ years of experience in customer service, live chat, email and phone support, and business development, along with 10+ years of experience in people management, I am positive I can become a great asset to your company. I like learning new things and doing it quickly, I am also a people person and business-oriented, committed to succeeding at everything I do.