Micah Q.

17 Years | COO & Head of Operations | DTC & B2B | Claude Code & AI Exp

You found the operator your business has been missing. Welcome 🧡 I built the entire operational infrastructure from scratch at a luxury fashion brand. The founder went from being involved in every decision to focusing on growth because I owned the execution layer completely. 5+ years running that operation end to end. I aligned four departments at an AI healthcare platform, installed daily standups, built KPI dashboards, and removed the CEO from daily operations within 30 days. Hi, I'm Micah — a Fractional COO, Chief of Staff, and Operations Leader with 16 years of battle-tested experience across e-commerce, healthcare AI, logistics, cosmetics, fashion, wine investments, and digital marketing. I am not here to manage tasks. I am here to run your operation so you never have to. 16 years. Six industries. Every single founder I have worked with got the same result: they stopped firefighting and started growing. That is not a pitch. That is my track record. I am an A+ operator and an AI-native professional. I do not wait for instructions. I do not need hand-holding. I walk into chaos, take full ownership on day one, and build the operational machine that lets the business scale without depending on the founder for every decision. I use AI to move faster, think sharper, and deliver at a level that would take most people twice the time. If you are looking for someone who treats your business with the same intensity and accountability as if it were their own, you just found that person. 🔥 16 Years of Proven Results 5+ years running full Shopify e-commerce operations end to end Managed teams of 4 to 15+ across multiple countries and time zones Removed founders from daily operations at every company I have worked with Built SOPs, dashboards, and operating rhythms from scratch across 6+ businesses Managed supply chain operations across the US, UK, and South Africa AI-native operator: Claude and ChatGPT are embedded in every part of my daily workflow, not an add-on Zero founders have ever had to re-enter daily operations after I built the system What I Help With 🚀 Operations & Executive Support Fractional COO / Chief of Staff to founders. Daily standups, weekly reviews, KPI dashboards, accountability rhythms, and structured decision-making. I bring options plus a recommendation, not questions. 🚀 Project Management & Systems Task management in ClickUp, Monday, Notion, Asana, Airtable. SOP creation, workflow automation (Zapier, Make), cross-functional coordination, and process audits. 🚀 E-commerce & Shopify Operations 5+ years hands-on. Store management, inventory, vendor relations, fulfillment coordination (UPS, USPS, FedEx, DHL), and customer service infrastructure. 🚀 Supply Chain & Inventory Purchase orders, supplier communication, production timelines, demand planning, and multi-country inventory management. Built tracking systems in Airtable and Retool. 🚀 Financial Oversight Revenue, margin, and expense tracking. Cash flow visibility, chargeback management, billing, collections, and weekly financial summaries for leadership. 🚀 Customer Service & Retention End-to-end support across phone, email, and chat. Escalation frameworks, QA programs, agent coaching, and retention systems. 🚀 Marketing Coordination Email campaigns, social media scheduling, influencer coordination, CRM management, lead follow-up workflows. Canva and CapCut for content. 🚀 Team Management & Hiring Hiring pipelines, remote team management, daily performance reviews, coaching, and hard replacement decisions. I build teams that perform. 🤖 AI-Powered Operations (My Edge) AI is not a tool I use occasionally. It is embedded in every part of how I operate. I use Claude and ChatGPT daily to draft SOPs, build execution plans, write reports, analyze data, create training materials, research solutions, and accelerate every deliverable I produce. I build AI-assisted workflows for document creation, meeting summaries, candidate screening, customer service triage, and operational reporting. I evaluate new AI tools constantly and implement the ones that save real time. While most operators are still figuring out how to prompt, I am already using AI to deliver COO-level output at twice the speed. This is not hype. It is how I work every single day. Notable Roles ⚡ Chief of Staff — Luxury Editorial Publication ⚡ Head of Operations — AI Healthcare Platform ⚡ Head of Operations — US Cosmetics Brand ⚡ Senior Logistics & Inventory Supervisor — Global Wine Investment Company ⚡ E-commerce Manager — Luxury Fashion Brand (5+ Years) ⚡ Project Manager — E-commerce Consulting Firm ⚡ Operations Manager — Merchant Processing Company ⚡ Billing Manager — Digital Marketing Agency 🏭 Industries E-commerce (Shopify), Healthcare AI, Cosmetics, Luxury Fashion, Wine Investments, Digital Marketing, Merchant Processing, Online Education 👩‍💻 Tools ClickUp, Monday, Asana, Notion, Airtable, Retool, GoHighLevel, HubSpot, Zendesk, Shopify, Zapier, Make, Google Workspace, Slack