Stacey Anne L.

Quality Assurance & Operations Team Leader | Call Center Trainer

If you’re looking for a reliable, detail-oriented operations support professional who can keep workflows organized and processes on track, I’m ready to help. I bring over 14 years of experience managing complex, process-driven tasks in BPO and healthcare operations, including team management, training, process development, communications tracking, scheduling, onboarding, and documentation. I stay organized, follow procedures, and proactively address potential issues before they cause delays. With strong written communication skills, a positive and adaptable attitude, and more than 6 years of experience working independently in remote environments, I ensure tasks are completed accurately and on time. CORE SKILLS: Operations Support & Workflow Management Quality Assurance, Call Monitoring & Calibration Performance Coaching, QA Audits & KPI Analysis Process Training & New Hire Onboarding CRM, Tracker Management & Data Reporting Scheduling & Appointment Coordination Knowledge Base & Process Documentation Customer Service & Technical Support Service Desk & IT Support Operations TOOLS & SYSTEMS: Active Directory, AI Tools, AS/400, Avaya, BillIt, CareConnect360 CRM, Cisco AnyConnect, Citrix, Dialpad, Five9, GoToMeeting, Google Workspace, Intradiem, Mainframe, Microsoft 365, Omni, Oracle Identity Manager (OIM), OutreachIQ, Pretty Good Privacy (PGP), Remote Desktop Protocol (RDP), ServiceNow, VIP Manager & Self-Service Portal, VMware, Zoho Desk