Deepika A.

Shopify/eCommerce|Customer and Admin Support| Agency Owner

I'm Deepika, a RIOT Enterprise business partner. I am here to assist you in expanding your business by taking over the chores that take up the majority of your time and freeing you up so you can devote that time to the things that require your extra attention. I have 10 years of expertise in the field. My learning began with content writing and product uploading, and today I coach and work with a team of 35 people that assist me with all aspects of eCommerce online selling companies and IoT device tech support. We can take care of your customers, your clients, and your team! ◙ E-commerce Service - Dropshipping Stores ➜ Order processing ➜ Ticket handing ➜ Manual Fulfillment ➜ Automated Fulfillment ➜ Closed order monitoring ➜ Product Listing ➜ High-risk order management ➜ Fraud Prevention ➜ Supplier and logistics management ➜ Dispute and Chargeback handling (Paypal, Stripe, Shopify) Website Designing ➜ Store setup and creation (Shopify, Wix, Wordpress) ➜ Landing Page ➜ Single page website/Portfolio ➜ Course creation in LMS (Learndash, Thinkific, Kajabi) ◙ ECommerce support - Product/Service based Support ◙ Social Media Management ◙ Saas Support - Software based Support ◙ Technical Support ➜ Email and live chat support for IoT devices ➜ Studying codes and scripts to know the exact reason for any issues ➜ Troubleshoot cable, and internet over the chat and email ➜ Troubleshoot IR codes and error messages for AC remotes ➜ Recording signals to add more codes to the database ➜ Order management of multiple channels ➜ Fraud prevention ◙ Supervisory Level ➜ Business partner at RIOT Enterprise ➜ Manage the performance and behavior of 15-20 agents in a team ➜ Responsible for training and maintaining quality ➜ Creating Standard Operating Procedures (SOP) ➜ Writing technical documents ➜ Creating FAQ's and knowledge base articles Virtual/Administrative Assistant ➜ Calendar Management ➜ Community Management ➜ Social Media Management ➜ Canva Designing ➜ WordPress Management ➜ Planning and Coordinating administrative procedures ➜ Devising ways to streamline processes ➜ Project Management (Basic Level) ➜ Managing G-suite (Google Docs, Google Sheets, Google Calendar, Gmail, ..) Feel free to connect, we're just a message away :)