Jhoanna Marie S.

Virtual Assistant | Customer Service | Email Support | Chat Support

I am a customer service professional with a demonstrated commitment to providing quality service for nearly 10 years. My experiences and the knowledge I acquired helped me a lot in excelling from my past roles as a Customer Support/ VA. Skilled at mediating conflict (customer-related) and coming up with acceptable solutions to customers' problem,s which lead to adding Sales value/revenue to the Company I worked for. I am highly trainable, dedicated to keeping my skills and knowledge up to date. Can adapt willingly to changing policies or procedures of the Company. Most importantly, I hope to bring a first-rate service to your clients, the Company, and support business goals, resulting in a long-term working relationship! • Calendar management - Executive, startups. • Admin Support - Executive, startups. • Customer service - Retention, marketing, billing, warm/cold calling. • Bilingual English and Tagalog- Fluent in both languages. • Scheduling, dispatching - Property management, Transportation. Experienced on following platforms: • CRM - Zoho, Rouncube Corebos • MS Office - Word, Excel • Shopify - Ordering, refunds • Zendesk - Automation, answering, live chat • VOIP Softphones - CTM, RingCentral, Skype, X-Lite, Zoiper