Estefany Maria G.
Onboarding Specialist / Consultant
About Me I help businesses design, implement, and optimize their communication systems so they can operate smoothly, scale confidently, and avoid costly disruptions. With 15+ years of experience in VoIP, UCaaS, and technical support, I’ve worked with outsourcing companies and enterprise clients handling everything from system provisioning and migrations to troubleshooting and platform consulting. What I Do Best VoIP system setup, provisioning, and troubleshooting UCaaS consulting (platform selection, architecture, and optimization) Migrations and onboarding (Zoom Phone, Webex Calling, RingCentral, etc.) Call flow design and number porting strategies Technical support for complex telephony environments Client-facing guidance: translating technical needs into clear solutions Platforms I’ve Worked With Zoom Phone Verizon One Talk RingCentral GoToConnect Broadsoft / Metaswitch Vonage Dialpad Avaya IP Office Consulting Approach I don’t just fix issues—I help you make the right decisions from the start. Whether you’re: Choosing a new phone system Migrating from a legacy platform Scaling your business communications Or troubleshooting ongoing issues I can guide you through the process, reduce risks, and ensure a smooth experience for your team and customers. Additional Skills Project management (telecom deployments & migrations) Customer & technical support (phone, chat, email) Networking fundamentals for voice systems Dispatcher coordination Microsoft Office & documentation workflows Creative tools: AutoCAD, 3ds Max, SketchUp, Photoshop, Illustrator Strengths Strong problem-solving mindset under pressure Clear communication with both technical and non-technical stakeholders Detail-oriented execution with a big-picture perspective Fast adaptation to new systems and environments Certifications Networking for Voice & Video over IP (SSVVPTM) SSCA® SIP Training Avaya IP Office Platform (AIPS) Security Awareness (Phishing, Malware, Password, Email Security) Availability Available 9AM – 6PM EST Flexible for project-based and consulting engagements