Godswill E.

IT Support | M365 | Entra ID (Azure AD | Powershell | Automation

With over 3 years of experience in IT Support and Microsoft 365, I specialize in troubleshooting and resolving complex issues across cloud and on-premises environments. My expertise spans Tier 1 & Tier 2 Technical Support, Microsoft 365 Administration, Endpoint Support, Identity & Access Management, and enterprise troubleshooting that improves productivity and minimizes downtime. I have supported enterprise users across North America, EMEA, and APAC, resolving incidents involving Microsoft 365, Windows, Active Directory, Entra ID (Azure AD), Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, networking, authentication, and endpoint devices. I take ownership of incidents, perform root cause analysis, meet SLA targets, and deliver an excellent end-user experience. My hands-on experience includes Windows 10/11, hardware and software troubleshooting, printer support, Microsoft Intune, TCP/IP, DNS, DHCP, VPN, user account management, password resets, access permissions, Microsoft 365 Security, Conditional Access, MFA, and IT Service Management (ITSM). I also use PowerShell, Power Automate, and Power Apps to automate administrative tasks, streamline operations, and improve efficiency. I combine strong technical skills with clear communication, documentation, and a customer-first approach. I'm open to opportunities as a Technical Support Engineer, IT Support Engineer, Microsoft 365 Engineer, Cloud Support Engineer, or Modern Workplace Engineer, where I can help organizations deliver secure, reliable, and efficient IT services.