Maria C.

Customer Service|Customer Onboarding|Trainer|VA|SaaS|B2B

** Really looking for a part-time but open to full time with a flexible shift ** Why should you hire me? - Fluent in Spanish and English - 20 years + experience in the following areas: customer service, customer support, customer onboarding, customer success, social media moderator, etc. - I love challenges and don't mind going out of my comfort zone as long as I receive training and constructive feedback. - Experience in call centers, start ups and remote jobs. - Tools: Microsoft CRM, Zendesk, Twilio, CTI, SalesForce, MS Office, LiveChat, Kana, Slack, Trello, Base, Outreach, Outlook, Office 365, Kronos, Intercom, Zendesk, Manychat. - I've been Team lead/Supervisor for small teams of 4 to 6 agents. Familiar with coaching, KPI's, SLA's etc