Nikko Manilou A.

Virtual Assistant - Gaming - Shopify CSR -Airbnb Expert

Are operational bottlenecks, messy documentation, or guest logistics slowing down your business growth? I help property management companies, hospitality brands, and fast-growing businesses scale by transforming operational chaos into organized, high-performing workflows. With dual expertise as a Short-Term Rental Specialist and an Operations Team Lead, I seamlessly manage client/guest experiences while building the backend processes that save your team time and money. Here is the exact value I bring to your team: 🌟 1. End-to-End Hospitality & Short-Term Rental Management Multi-Platform Mastery: Expert handling of guest lifecycles across Airbnb, Vrbo, and BDC—from initial inquiry to post-stay review strategy. 5-Star Guest Relations: Rapid, professional communication, reservation management, payment handling, and swift resolution of in-stay issues. Cross-Team Coordination: Managing logistics between guests, cleaning staff, and maintenance crews to ensure zero-issue check-ins. ⚙️ 2. Operations, Process Improvement & Team Leadership SOP Documentation: Expert at building, updating, and scaling company knowledge hubs and standard operating procedures using Notion. Workflow Optimization: A track record of identifying gaps in workflows to cut turnaround times, reduce required man-hours, and lower overhead costs. Team Leadership: Trusted to assist with hiring decisions, design onboarding tracks, train junior team members, and keep cross-functional projects strictly on schedule. 📈 Proven Track Record Fibi Rentals (Guest Communication Specialist): Successfully managed all pre-arrival, in-stay, and post-stay guest relations for a high-volume rental portfolio. Zeus Living (Corporate Sales Support & Team Lead): Led account coordination and introduced key process improvements that significantly optimized team efficiency and reduced operational costs. Whether you need a proactive specialist to protect your 5-star ratings or an operational wizard to document your SOPs and scale your team, I am ready to step in and deliver results. Let’s connect! Click the green "Invite to Job" or "Message" button, and let’s discuss how I can streamline your operations. Experienced in Property Management / Airbnb, Customer Service in Shoify, Car Imports Executive Assistant,Administrative Tasks, Customer Service and Technical Support.