Alina M.

Fraud Prevention Specialist | KYC/AML | Trust & Safety | Customer Ops

Bringing extensive experience in Customer Support, Fraud Prevention, Identity Verification, Sales, Customer Care, Training Development, Team Building, Negotiation, and Conflict Resolution acquired within both start-up and high-growth international companies. I am an adaptable, efficient, and responsible professional with excellent interpersonal and communication skills, capable of working effectively in fast-paced and deadline-oriented environments. I have more than 15 years of experience in customer-facing and support roles, including over 8 years working with global platforms and international teams. My background combines customer service excellence with fraud prevention, compliance support, and operational workflows. Areas of experience include: - Customer Support via chat, email, and ticketing systems - Handling order issues, refunds, replacements, shipping inquiries, complaints, returns, and customer escalations - Reviewing and verifying identity documents from all over the world - Detecting suspicious activity and fraud patterns - Supporting compliance and risk mitigation processes - KYC/AML procedures - Account verification workflows - Payment processing and modification of orders/payments (including Klarna) - Conflict resolution and customer issue handling - Team workflow supervision (14 colleagues) - Preparation of comprehensive monthly management reports - Strong organizational and multitasking skills developed in deadline-oriented environments Computer Skills: Zendesk (Zopim) LiveAgent Intercom Slack Trello MS Office / Google Sheets Basic WordPress & Ashop knowledge TecDoc I am interested in opportunities that will allow me to further strengthen my existing skills while contributing with professionalism, adaptability, and a customer-focused approach.