James Daniel C.

Zendesk Certified | Operations Expert | Automation

I help businesses and professionals build scalable operations, automate client workflows, and deliver world-class customer experiences. With years of experience leading Customer Support, Card Operations, and eCommerce Operations, I’ve helped fintech and retail brands streamline processes, integrate CRMs, and scale their teams with data-driven systems. I’ve implemented Zendesk automations that boosted agent efficiency by 30% and cut onboarding time by 40%, turning support into a growth engine instead of a cost center. What I Do: 🏬 Operations Design: Build systems for eCommerce and service-based businesses. 🤖 CRM Setup & Automation: Configure Zendesk, Freshdesk, or client-workflow CRMs with triggers, macros, and dashboards. 📈 Client Experience Optimization: Reduce friction across onboarding, support, and retention journeys. 👥 Team & Vendor Leadership: Manage hybrid teams with KPIs, QA, and playbooks. 📊 Operational Analytics: Create SLA dashboards and performance insights for scale. Tools: Zendesk • Freshdesk • Shopify • Magento • Dubsado • HoneyBook • Make (Integromat) • Zapier • Notion • Google Workspace