Gladys Jane R.

I'm an experienced Customer Service Representative specializing in Inbound calls and can also do outbound calls. I've worked with different BPO companies for 6 years and have experience using different tools. I also have experience working in Amazon drop shipping for 2 years . I contact customers through phone calls, emails, and SMS, and I have experienced in Shopify B2B wholesale event supply and specialty linen company. All our clients or customers are from USA and UK. I'm inbound customer service for phone services. I do both inbound and outbound, including sending emails, chats, and text messages to customers for follow-up and tracking orders. I do contact both the supplier and courier as well. My great experience as a Customer Service Representative can assure you that I am 100% comfortable and efficient with my assigned tasks.