Kristine D.

New or growing business with no real HR function, or HR processes that slow you down? I build them and fix them. CPHR-certified HR consultant with 20+ years of experience, 100% Job Success on Upwork, and a track record in recruitment and HR setup for startups and small-to-mid-sized companies. Since 2018, I’ve worked with teams across the US, UK, Europe, Australia, Asia and the Middle East, turning ad hoc people processes into organized, documented systems that scale. My background in workforce management and operations at Shell, HSBC and Cognizant means I improve how the work gets done, not just who does it. HR, RECRUITMENT & PEOPLE OPERATIONS (my specialty) ✔ HR department setup from scratch ✔ Full-cycle recruitment, screening and onboarding ✔ HR policies, handbooks and employee relations ✔ Payroll coordination (Deel, Rippling, Sprout HR) ✔ Global and remote team coordination PROCESS IMPROVEMENT & OPERATIONS ✔ Workflow audits and optimization using a Lean Six Sigma approach ✔ SOP creation and process documentation ✔ Reporting automation and KPI tracking ✔ Forecasting, capacity planning and scheduling ✔ Cross-functional coordination to remove bottlenecks CUSTOMER SUPPORT (also available) ✔ Chat and email support and issue resolution ✔ Fraud and authorization support background (HSBC) ✔ Professional, empathetic communication AI & PRODUCTIVITY ✔ ChatGPT, Claude, Gemini and Copilot for documentation, research and screening TOOLS & SYSTEMS Jira, ClickUp, mondaydotcom, Notion | BambooHR, Freshteam, Deel, Rippling, Sprout HR | Google Workspace, Microsoft Office (advanced Excel), SharePoint | Canva, Clipchamp | Avaya CMS, IEX, CRM and helpdesk systems WHY CLIENTS WORK WITH ME ✔ Fast, reliable communication, and I reply quickly ✔ Independent, with minimal oversight needed ✔ No learning curve on common HR and ops tools ✔ Organized, detail-oriented and proactive ✔ Focused on making processes simpler and more efficient RATES My profile rate reflects HR and recruitment work. Rates vary by role and scope, and larger HR setup and process projects can be quoted as fixed-price packages. Message me with your needs and I’ll send a quote. AVAILABILITY Part-time or full-time, with flexible scheduling to overlap with your time zone. LET’S TALK Tell me what’s slowing your team down, whether it’s hiring, onboarding or messy processes, and I’ll tell you how I’d fix it.