Sandra O.

Are you struggling with maintaining high level customer satisfaction, streamlined operations, managing your emails, and inconsistent support across multiple channels? Is your team overwhelmed with phone calls or is customer satisfaction slipping? I’m here to help! I’m Sandra, I am a native English speaker and a Licensed medical doctor, who is not currently practicing. Because of my ability to respond to peoples needs I have been able to diversify into being an effective customer relations manager and virtual assistant. with over 7 years of experience working for and with CEOs of small and large businesses, your daily operations are in the right hands. I would bring to your business the 6 must haves that any support agent should possess, which includes: ✅ Communication etiquette ✅ Efficiency ✅ Effective time management ✅ Team spirit ✅ Integrity ✅ Ability to maneuver difficult situation and correcting discrepancies I am proficient with the following tools: ✅Invoice4U ✅ Hootsuite ✅ Pipedrive ✅ Stripe ✅ Slack ✅ Hubspot ✅ Gorgias ✅ Helpscout ✅ Ringer ✅ Google Docs and Worksheets ✅ Asana ✅ Salesforce ✅ Zendesk ✅ Freshdesk ✅ Zoho forms ✅ Monday.Com ✅ Shopify ✅ Dial pad ✅ Ring central Why Me? I’m not just focused on doing a job—I’m committed to making a real impact. I take responsibility seriously and bring a "no-excuses" mentality, ensuring your company’s goals are my top priority. Whether it’s boosting customer retention, solving complex challenges, or streamlining processes, I’m dedicated to achieving results that truly count. I would welcome the opportunity to discuss my qualifications for working with you. I believe my training and my experience has given me the skills to make a valuable contribution to your organization.